Bad customer service from the hospital

I'm so farking pissed now !!

Did my eye check on the 30th March (Thursday) and the staff at Tun Hussein Onn National Eye Hospital can't give me an exact date when I can proceed with the surgery. I called on Friday morning and she mentioned something about the doctor's schedule so she will call me again in the afternoon. She didn't return my call so I called again on Saturday morning. Then, she mentioned something about the equipment is faulty. It had to be serviced and I should call a week after. I just called like 5 minutes ago and she said the equipment is still not ready. I asked 'When will it be ready ?'. She answered in a hurry 'Don't know. Maybe in ONE month time. You call again la.' WTF ??!! Why cannot answer your patient nicely ? If you need longer time frame, then at least inform your patient first. Explain ! Don't let them wait and ask them to call again ! Isn't it your responsibility to follow up with your patients ?

This incident really makes me continue to think negatively about hospitals. It doesn't matter if you are a non-profit, non-government and charitable hospital. Sometimes, we will get the same bad treatment from a profitable hospital too. Such bad attitude ! They don't attend to their patients professionally. If you don't like your job, then leave the company. Don't just work for the sake of working and give bad impression to your company because of your lousy attitude. Do you know how inconvenient for me to wear glasses ? 3 weeks already and I'm so lost with my specs !

I normally don't lose my patience and anger like this but this is getting too much ! I need a break. A break from wearing glasses and get my eye problem done as soon as possible. I cannot afford waiting as I have other plans in line. For an eye surgery, I need to arrange my work with my collegues, get transportation from my family or friends, adjust my budget, deciding where to rest (PD or BU), my mum gets worried, etc. Very simple, I just need an exact date when I can do my lasik. If it takes a month or a year, just tell me ! Don't ask me to call again and give me the same excuse !

Well, since this is the cheapest place I can get my lasik done, I still have to wait patiently and be patient with that lady from the Lasik Department. Taking a deep breath and I will call again end of this week. If she gives me the same excuse again, I will throw my anger on her, not in the blog anymore. Fingers cross.